Returns Policy

Returns and Exchanges Policy

Last updated: December 2024

1. No Returns Policy

Due to the unique and personal nature of original artwork, we do not accept returns or exchanges for any reason. This policy applies to all artwork sales without exception.

2. Reasons We Cannot Accept Returns

• Original Artwork: Each piece is a one-of-a-kind creation that cannot be resold
• Hygiene and Preservation: Artwork may be contaminated or damaged during transport/display
• Digital Color Variations: Monitor/screen settings may display colors differently
• Personal Taste: Art appreciation is subjective and personal
• Shipping Costs: International return shipping would be prohibitively expensive

3. What This Means for You

Before purchasing, please carefully consider:

• Artwork dimensions and proportions
• Color schemes and artistic style
• Where you plan to display the piece
• Your budget and commitment to the purchase

4. Exceptions - Shipping Damage Only

The only exception to our no-returns policy is artwork that arrives damaged due to shipping. In this case:

• Contact us within 48 hours of delivery
• Provide clear photos of the damage and original packaging
• Keep all packaging materials
• We will file a claim with DHL and work toward a resolution

5. Quality Assurance

To minimize any disappointment:

• All artwork is professionally photographed with accurate lighting
• Detailed dimensions are provided for each piece
• High-resolution images show texture and detail
• Descriptions include artistic style and inspiration

6. Canvas-Only Sales

Remember that all artwork is sold canvas-only without framing:

• Canvas is ready to hang or can be framed by the buyer
• Framing services available for additional cost (arranged before purchase)
• Standard canvas edges are painted/finished

7. Questions Before Purchase

If you have any questions about a specific artwork before purchasing:

• Email us at: info@araentebi.com
• Request additional photos or details
• Ask about dimensions, colors, or artistic techniques
• Inquire about framing options

8. Alternative Options

If you're unsure about a purchase:

• Contact us first: We're happy to provide more information
• Take time to decide: Artwork will remain available until purchased
• Consider commissioning: Custom artwork can be created to your specifications

9. Acknowledgment

By completing a purchase, you acknowledge that:

• You have read and understood this returns policy
• You accept that all sales are final
• You will not dispute the charge or request a chargeback
• You are committed to the purchase

10. Contact Information

For questions about this policy or specific artwork:

Email: info@araentebi.com

This policy is firm and non-negotiable to protect the integrity of our original artwork and ensure fair pricing for all customers.