Privacy Policy

Last updated: December 2024

1. Information We Collect

When you visit our website or make a purchase, we may collect:

Personal Information: Name, email address, phone number, shipping address
Payment Information: Processed securely through our payment providers (we do not store credit card details)
Website Usage: IP address, browser type, pages visited, time spent on site

2. How We Use Your Information

We use your information to:

Process and fulfill your artwork orders
Communicate about your purchase and shipping updates
Provide customer support
Improve our website and services
Send occasional updates about new artwork (with your consent)

3. Information Sharing

We share your information only when necessary:

Shipping Partners: We share shipping information with DHL to deliver your artwork
Payment Processors: Payment information is processed by secure third-party providers
Legal Requirements: We may disclose information if required by law

We never sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information:

SSL encryption for all data transmission
Secure servers hosted by Cloudflare
Limited access to personal information
Regular security updates and monitoring

5. Cookies and Tracking

Our website uses cookies to:

Remember your preferences (like theme selection)
Analyze website traffic and usage patterns
Improve user experience

You can disable cookies in your browser settings, though some features may not work properly.

6. Data Retention

We retain your information:

Purchase Records: 7 years for tax and legal purposes
Shipping Information: 1 year for potential warranty claims
Website Analytics: Anonymized data retained indefinitely

7. Your Rights

You have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of your information (subject to legal requirements)
Opt-out of marketing communications
File a complaint with data protection authorities

8. International Transfers

As we ship internationally, your information may be transferred to countries outside your residence. We ensure appropriate safeguards are in place for these transfers.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Contact Us

For questions about this privacy policy or your personal information:

Email: privacy@araentebi.com

11. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

By using our website, you consent to the collection and use of your information as described in this privacy policy.